Pricing & Services
How do you determine cleaning prices?
Our pricing is based on your space's size and specific needs. Standard home cleaning starts at $120 for spaces up to 1,500 sq ft. We provide exact quotes upfront - no hidden fees ever.
What's included in a standard cleaning?
Our standard service includes thorough cleaning of all rooms: dusting, vacuuming, mopping, bathroom sanitization, kitchen cleaning, and surface wiping. Deep cleaning services include extras like inside appliances and baseboards.
Do you offer regular cleaning discounts?
Yes! Follow us on social networks and find out about all our offers as soon as we make them available.
Booking & Scheduling
How far in advance should I book?
We recommend booking 3-5 days ahead for regular cleaning, though we often have same-week availability. For special events or move-out cleaning, 1-2 weeks notice is ideal.
What if I need to reschedule?
No problem! We require 48 hours notice for rescheduling to avoid any fees. Regular clients can reschedule up to 4 times per year with no questions asked.
Do you offer same-day service?
Yes! We keep slots open daily for urgent needs. Call before 10 AM for potential same-day service (additional fee may apply).
Security & Trust
Are your cleaners background-checked?
Absolutely! Every team member undergoes thorough background checks, drug testing, and reference verification.
Will I get the same cleaners each time?
Yes! Regular clients are assigned a primary cleaning team that remains consistent. We believe in building trust through familiar faces.
How do you handle home access?
We work with your preferred method - whether that's meeting you there, using a lockbox, or garage code. All access information is securely stored and strictly controlled.
Quality & Guarantees
What's your satisfaction guarantee?
If you're not completely satisfied, we'll return within 24 hours to re-clean any areas of concern - free of charge. Your happiness is our priority.
What products do you use?
We use premium, eco-friendly cleaning solutions that are tough on dirt but safe for your family, pets, and the environment. All products meet EPA Safer Choice standards.
What if something gets damaged?
While extremely rare, we carry full insurance coverage. Any accident is handled promptly and professionally through our simple claims process.